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FAQ

  1. Points of sale for cellars and accessories

    1. Points of sale for cellars

      • Where can I buy Climadiff wine cellars?

        Please consult the “Distributors” section on Climadiff’s website

      • Where can I see Climadiff wine cellars?

        You can find all our products through our professional distribution networks or our partner kitchen specialists. Climadiff wine cellars are displayed in our distributors’ large household appliances section, or built-in or included in display kitchens in kitchen specialist showrooms. The models on display and held in stock are our distributors’ responsibility. However, details and technical specifications for all products can be downloaded from the Climadiff website.

    2. Points of sale for accessories and spare parts

      • Where can I find lava rocks, shelves, carbon filters or other spare parts for my cellar?

        Accessories can be ordered through your after-sales service provider.

        You can also customise your cellar with accessories available from your retailer or on www.vinokado.com.

      • How long are spare parts available?

        Spare parts for our cellars are available for 5 years.

      • How can I order spare parts and where can I obtain technical information?

        Please visit our partner’s website www.interfroidservices.fr for more information or contact their spare parts service by email on piecesdetachees@interfroidservices.fr.

        For technical enquiries, please contact +33 (0)8 21 21 84 49.

  2. Capacity and shelves

    1. Quantity of bottles stored

      • Why is my cellar’s capacity not the same as the one indicated?
      • What method of organisation should I use to store the maximum number of bottles in my cellar?

        Separate the bottles by type and then simply stack them with their bases facing the back for the row at the back (not touching the sides) and conversely for the front row (depending on the model). Adjust the shelves according to the size of your wine cellar and the shapes of your wine bottles.

        Organise the bottles top to bottom or neck to neck (depending on the model), according to their shape and length, putting the fine wines that require long ageing at the back.

    2. Sliding shelves

      • Can I add sliding shelves?

        The runners and shelves can be ordered from your after-sales service provider or on&nbsp;<a href=”http://www.vinokado.com/” target=”_blank” rel=”noopener”>www.vinokado.com</a>.

        Runners ref. RAILV3 can be adapted to the COLLECTOR, PREMIUM and CLASSIC 2/62 shelves.

      • Adding shelves

        Can I add shelves to increase the capacity/ease of use of my cellar?

        Yes, but remember that each additional shelf will take the place of a row of bottles, so the total storage capacity will be slightly reduced.

        Runners and shelves can be ordered from your after-sales service provider or on&nbsp;<a href=”http://www.vinokado.com/” target=”_blank” rel=”noopener”>www.vinokado.com</a>.

  3. Ageing wine cellars

    1. The humidity level is too low

      • What should the average humidity be?

        A good wine cellar should be designed to ensure a stable average humidity of between 50% and 75%.

      • Will low humidity harm my wine?

        Don’t worry, this has a minimal impact on the wine: the cork may dry out. Please contact your after-sales service provider if the humidity level remains low.

      • How long have you had your wine cellar?

        Check whether the activated charcoal filter needs to be changed (&gt; 1 year). If the filter is more than a year old, we recommend buying a new charcoal filter from your retailer or on&nbsp;<a href=”http://www.vinokado.com/” target=”_blank” rel=”noopener”>www.vinokado.com</a>&nbsp; and replacing it.

      • How many readings have been taken? With what kind of appliance?

        One reading per day is not sufficient (due to fluctuations), please take a reading roughly every hour for 24 hours.

        Check the reliability and accuracy of the hygrometer, ideally use an electronic hygrometer with max/min function and remote display. Use the humidity display on your cellar if it is equipped with one

      • What is the position of the thermostat? What is the temperature in the cellar?

        The higher the temperature in your wine cellar, the higher the humidity level will be.

        Make sure the seal is not damaged and that your cellar is hermetically sealed.

      • What is the location of your cellar?

        If the cellar is placed in a closed room, ventilate the room frequently.

        If the cellar is placed in an unheated room, at a certain times of the year (mainly in spring and autumn) your cellar will go into “stand-by” mode and the green and red lights will go off. This is normal, the ambient temperature is equal to that required by your cellar; the humidity will also be the same as in the room. The cellar will come on again as soon as there is a difference of +/-2°C between the two temperatures (ambient and set).

      • If the humidity level becomes too low:

        Place a bowl of water inside your cellar and wait for the total evaporation of the liquid; the humidity should increase.

      • The humidity level is too high
    2. The humidity level is too high

      • What should the average humidity be?

        A good wine cellar should be designed to ensure a stable average humidity of between 50% and 75%.

      • Will excessive humidity harm my wine?

        First of all don’t worry, this has a minimal impact on the wine. The worst that can happen is the labels may peel off. Hardware stores sell sprays to protect labels. Please contact your after-sales service provider if the humidity level remains high.

      • How long have you had your wine cellar?

        Check whether the activated charcoal filter needs to be changed (&gt; 1 year). If the filter is more than a year old, we recommend buying a new charcoal filter from your retailer or on&nbsp; www.vinokado.com and replacing it.

      • How many readings have been taken? With what kind of appliance?

        One reading per day is not sufficient (due to fluctuations), please take a reading roughly every hour for 24 hours.

        Check the reliability and accuracy of the hygrometer, ideally use an electronic hygrometer with max/min function and remote display. Use the humidity display on your cellar if it is equipped with one.

      • What is the position of the thermostat? What is the temperature in the cellar?

        The higher the temperature in your wine cellar, the higher the humidity level will be.

        Make sure the seal is not damaged and that your cellar is hermetically sealed.

      • Where is your cellar located?

        If the cellar is placed in a closed room, ventilate the room frequently.

        If the cellar is placed in an unheated room, at a certain times of the year (mainly in spring and autumn) your cellar will go into “stand-by” mode and the green and red lights will go off. This is normal, the ambient temperature is equal to that required by your cellar; the humidity will also be the same as in the room. The cellar will come on again as soon as there is a difference of +/-2°C between the two temperatures (ambient and set).

      • If you have added a bowl of water:

        Remove the bowl of water previously placed inside your cellar and wait until the humidity decreases.

    3. Temperature variations

      • The cellar temperature is always changing, is this normal?

        Yes, it changes in accordance with the compressor cycles (or the winter system). These slight variations in temperature, over short periods, enable the average temperature of the wine to be maintained.

        In terms of temperature, the digital display is only an indicator of the ambient air temperature in the cellar and is not a thermometer that enables you to know the temperature of the wine in the bottles. For this reason, it should only be considered accurate to +/-2°C. Because of the higher thermal inertial mass of liquids, the wine temperature varies ten times less than the temperature of the ambient air.

    4. Temperature too low

      • How can I be sure that the temperature is not too low?

        The most practical way of obtaining the exact temperature of the wine is to put a submersible thermometer (such as the kind used in swimming pools) in a glass bottle filled with water. The thermometer should be read after 24 hours of operation. As such, you can check if the temperature of your cellar is being correctly regulated, if the difference is significant, please contact your after-sales service representative. The installation of a temperature recorder should be carried out by a technician.

      • Check the position of the thermostat:

        Set the thermostat to a higher temperature (see manual).

      • The door is not properly closed:

        Check that a bottle is not preventing the door from closing.

        Check the levelling of the cellar.

        Formation of ice inside the cellar: unplug the unit and let it defrost (see Chapter 1.12 ICE INSIDE THE CELLAR). If the problem persists, contact your after-sales service representative.

      • Check the compressor:

        Check that it is not running continuously. If this is the case, unplug the cellar and call your after-sales service representative.

    5. Temperature too high

      • How can I be sure that the temperature is not too high?

        The most practical way of obtaining the exact temperature of the wine is to put a submersible thermometer (such as the kind used in swimming pools) in a glass bottle filled with water. The thermometer should be read after 24 hours of operation. As such, you can check if the temperature of your cellar is being correctly regulated, if the difference is significant, please contact your after-sales service representative. The installation of a temperature recorder should be carried out by a technician.

      • Check the position of the thermostat:

        Set the thermostat to a lower temperature (see manual).

      • The door is not properly closed:

        Check that a bottle is not preventing the door from closing.

        Check the levelling of the cellar.

      • Check the compressor:

        Check that it is not running continuously. If this is the case, unplug the cellar and call your after-sales service representative.

      • The regulation of your cellar is mechanical:

        Please note that there can be a difference of +/-2°C between the set temperature and the temperature displayed.

    6. Silent wine cellar

      • Is it normal that the cellar is completely silent?

        Yes, if the cellar is placed in an unheated room, at a certain times of the year (mainly in spring and autumn) your cellar will go into “stand-by” mode and the green and red lights will go off. This is normal, the ambient temperature is equal to that required by your cellar; the humidity will also be the same as in the room. The cellar will come on again as soon as there is a difference of +/-2°C between the two temperatures (ambient and set).

        If the ambient temperature of the room in which the wine cabinet is located is around 12°C (+/-2°C) and in all cases lower than 12 ° C. Only the compressor makes noise and it only lowers the temperature. It is therefore normal in these conditions not to hear anything, as the wine cellar does not need to be cooled.

        If the ambient temperature is below 9°C for long periods, then the heating circuit is activated (orange/red light comes on- depending on model) and heat is generated by an electric heating element. The unit is therefore completely silent.

    7. Smells, mould, and peeling labels

      • What can cause smells, mould and peeling labels?

        Excessive humidity (see Chapter 1.2 HUMIDITY LEVEL TOO HIGH).

        A saturated carbon filter: these should be changed once a year. You can order them from your retailer or on&nbsp;<a href=”http://www.vinokado.com/” target=”_blank” rel=”noopener”>www.vinokado.com</a>.

        A room that does not have adequate ventilation.

        Standard maintenance of the cellar not carried out periodically. To do this, before using your appliance for the first time and regularly thereafter, we recommend that you clean the inside and outside (front, sides and top) with warm water mixed with a gentle cleaning product. Rinse with clean water and allow to dry before reconnecting. Do not use solvents or abrasive products.

        Check that your bottles are not in direct contact with the back wall of your cellar.

    8. Water in the bottom of the cellar

      • How long have you had your wine cellar?

        Check whether the activated charcoal filter needs to be changed (&gt; 1 year).

      • Is the drain blocked?

        The drain hole in the channel at the bottom of your cellar must not be obstructed: water must be able to flow behind the cellar into a plastic container above the compressor. You do not need to empty the container behind the cellar because the heat from the compressor causes the water to evaporate.

      • Has the level of the cellar been appropriately adjusted?

        It is important that your cellar is tilted very slightly backwards (using the feet under the cellar) so that water flows into the drain at the back and does not sit in the bottom of your cellar, which could have an undesirable effect on your wine. If water continues to collect in the bottom of the cellar, please call your after-sales service representative.

    9. Winter system

      • What is the winter system/kit (depending on model) and how does it work?

        The winter kit is a frost protection system that enables the cellar to operate in an environment where the temperature is between 0 and 32°C. A sensor located outside the unit triggers an electric heating element when the ambient temperature in the room is between 4 and 8°C, depending on the model. This is a low power element to avoid sudden rises or falls in the temperature of the wine and so avoid thermal shocks that can be harmful to the wine over the long term.

        The system is factory-set: it is activated when the internal temperature of the cellar reaches 9°C. This cannot be adjusted by the user, except for models in the Climadiff™ range equipped with the INTELITHERM electronic control system (see special instructions).

        Please note that if the ambient room temperature is between 8 and 10°C, the winter system will not be activated.

      • The cellar does not make any noise:

        This is normal, the winter kit works with an electric heating element that remains silent.

      • What does it mean if the red/orange light comes on?

        The heating circuit is on, the cellar is being warmed.

      • What does it mean if the orange/red light goes off?

        This is normal, the heating circuit is turned on and off by a thermostat.

      • How can I be sure that winter system is working properly?

        First make sure that the ambient temperature of the cellar is below 8°C and the frost protection is activated.

        Check the external and internal temperature. If the internal temperature is higher, then heating is taking place: the heating element is not very powerful to avoid thermal shocks and ensure that the correct internal temperature is maintained (12° +/-2°C).

        Avoid opening the door too often, as this will result in a loss of energy.

    10. Noises and clicks

      • I can hear gas circulating in the pipes, is this normal?

        Gas expansion noises and “gurgling” are common in compression cooling devices and are therefore likely to occur. This is normal

    11. Charcoal filter

      • How often should I change the charcoal filter?

        We recommend changing the charcoal filter once a year. You can order them from your retailer or on&nbsp;<a href=”http://www.vinokado.com/” target=”_blank” rel=”noopener”>www.vinokado.com</a>.

      • What is the procedure for changing the charcoal filter?

        Push it from the inside to the outside, or vice versa, depending on the factory installation (towards the wider side).

        If you have difficulties removing the filter, tap it lightly to dislodge it from the insulation.

      • Which way round should I put it?

        Your carbon filter should be inserted in the same way that it was originally inserted at the factory. Please note which way round your filter is installed before you remove and change it.

    12. Ice inside the cellar

      • There is ice on the bottom of the cellar, is this normal?

        Some frost may form during the cellar’s cooling cycle. When the compressor stops, the frost melts and droplets remain on the side. This is normal.

        Make sure the door is closed properly.

        Check that the compressor is not running continuously. If this is the case, unplug the cellar and call your after-sales service representative.

      • An ice bridge has formed between the back wall and the bottles, what should I do?

        Leave a gap of a few centimetres between the bottles or the shelves and the back of the cellar.

        If a block of ice forms and remains frozen, contact your after-sales service representative.

    13. The compressor does not run all the time

      • Is it normal that my cellar’s compressor does not run all the time?

        It is perfectly normal that the compressor does not run all the time. The length of the cooling cycle depends on the difference between the ambient temperature and the set temperature. If the ambient temperature is much higher than the set temperature then the cooling cycle will be longer than if the difference between the two temperatures is relatively small. The cooling cycle can be 30 minutes or several hours.

      • Is it normal that the compressor starts running on a regular basis?

        The length of the cooling cycle depends on the difference between the ambient temperature and the set temperature. Please check the following elements before calling a technician:

        A large quantity of bottles has been put into the cellar.

        The cellar has been opened frequently.

        The door is not properly closed.

        The door seal is loose or damaged.

        If you have any doubts, please contact your after-sales service representative.

    14. Error Messages

      • What should I do if an error message is displayed?

        If an error message appears, please contact your after-sales service representative.

        You can also consult our partner’s website&nbsp;<a href=”http://www.interfroidservices.fr/” target=”_blank” rel=”noopener”>www.interfroidservices.fr</a>&nbsp;where information about error codes can be obtained with all the technical documentation.

  4. Multi-purpose wine cellars

    1. The humidity level is too high

      • What should the average humidity be?

        A good wine cellar should be designed to ensure a stable average humidity of between 50% and 75%.

      • Will excessive humidity harm my wine?

        First of all don’t worry, this has a minimal impact on the wine. The worst that can happen is the labels may peel off. Hardware stores sell sprays to protect labels. Please contact your after-sales service provider if the humidity level remains high.

      • How long have you had your wine cellar?

        Check whether the activated charcoal filter needs to be changed (&gt; 1 year). If the filter is more than a year old, we recommend buying a new charcoal filter from your retailer or on&nbsp;<a href=”http://www.vinokado.com/” target=”_blank” rel=”noopener”>www.vinokado.com</a>&nbsp; and replacing it.

      • How many readings have been taken? With what kind of appliance?

        One reading per day is not sufficient (due to fluctuations), please take a reading roughly every hour for 24 hours.

        Check the reliability and accuracy of the hygrometer, ideally use an electronic hygrometer with max/min function and remote display. Use the humidity display on your cellar if it is equipped with one.

      • What is the position of the thermostat? What is the temperature at the top and bottom of the cellar?

        The higher the temperature in your wine cellar, the higher the humidity level will be.

        Make sure the seal is not damaged and that your cellar is hermetically sealed.

      • Location of your cellar

        If the cellar is placed in a closed room, ventilate the room frequently.

    2. Temperature variations

      • The cellar temperature is always changing, is this normal?

        Yes, it changes in accordance with the compressor cycles (or the winter system). These slight variations in temperature, over short periods, enable the average temperature of the wine to be maintained.

        In terms of temperature, the digital display is only an indicator of the ambient air temperature in the cellar and is not a thermometer that enables you to know the temperature of the wine in the bottles. For this reason, it should only be considered accurate to +/-2°C. Because of the higher thermal inertial mass of liquids, the wine temperature varies ten times less than the temperature of the ambient air.

    3. Temperature too low

      • How can I be sure that the temperature is not too low?

        The most practical way of obtaining the exact temperature of the wine is to put a submersible thermometer (such as the kind used in swimming pools) in a glass bottle filled with water. The thermometer should be read after 24 hours of operation. As such, you can check if the temperature of your cellar is being correctly regulated, if the difference is significant, please contact your after-sales service representative. The installation of a temperature recorder should be carried out by a technician.

      • Check the position of the thermostat:

        Set the thermostat to a higher temperature (see manual).

      • The door is not properly closed:

        Check that a bottle is not preventing the door from closing.

        Check the levelling of the cellar.

        Formation of ice inside the cellar: unplug the unit and let it defrost (see Chapter 1.12 ICE INSIDE THE CELLAR). If the problem persists, contact your after-sales service representative.

      • Check the compressor:

        Check that it is not running continuously. If this is the case, unplug the cellar and call your after-sales service representative.

    4. Temperature too high

      • How can I be sure that the temperature is not too high?

        The most practical way of obtaining the exact temperature of the wine is to put a submersible thermometer (such as the kind used in swimming pools) in a glass bottle filled with water. The thermometer should be read after 24 hours of operation. As such, you can check if the temperature of your cellar is being correctly regulated, if the difference is significant, please contact your after-sales service representative. The installation of a temperature recorder should be carried out by a technician.

      • Check the position of the thermostat:

        Set the thermostat to a lower temperature (see manual).

      • The door is not properly closed:

        Check that a bottle is not preventing the door from closing.

        Check the levelling of the cellar.

      • Check the compressor:

        Check that it is not running continuously. If this is the case, unplug the cellar and call your after-sales service representative.

      • The regulation of your cellar is mechanical:

        Please note that there can be a difference of +/-2°C between the set temperature and the temperature displayed.

    5. Same temperature at the top and bottom

      • If the temperature is the same on all the shelves, is there a malfunction?

        No, not at temperatures between 10° and 14°C, i.e. when the compressor is not running, or when the winter kit is in operation because its heating element, located in the lower part of the appliance, creates a slight circulation of the air inside the cellar by convection (hot air being lighter than cold air) that temporarily prevents the usual distribution of lower temperatures on the lower shelves. As soon as the compressor starts another cooling cycle, the usual temperature distribution will return.

    6. Silent wine cellar

      • Is it normal that the cellar is completely silent?

        Yes, if the cellar is placed in an unheated room, at a certain times of the year (mainly in spring and autumn) your cellar will go into “stand-by” mode. This is normal, the ambient temperature is equal to that required by your cellar; the humidity will also be the same as in the room. The cellar will come on again as soon as there is a difference of +/-2°C between the two temperatures (ambient and set).

        If the ambient temperature of the room in which the wine cabinet is located is around 12°C (+/-2°C) and in all cases lower than 12 ° C. Only the compressor makes noise and it only lowers the temperature. It is therefore normal in these conditions not to hear anything, as the wine cellar does not need to be cooled.

        If the ambient temperature is below 9°C for long periods, then the heating circuit is activated and heat is generated by an electric heating element. The unit is therefore completely silent.

    7. Snowflake symbols

      • Is it normal that the cellar is completely silent?

        Yes, if the cellar is placed in an unheated room, at a certain times of the year (mainly in spring and autumn) your cellar will go into “stand-by” mode. This is normal, the ambient temperature is equal to that required by your cellar; the humidity will also be the same as in the room. The cellar will come on again as soon as there is a difference of +/-2°C between the two temperatures (ambient and set).

        If the ambient temperature of the room in which the wine cabinet is located is around 12°C (+/-2°C) and in all cases lower than 12 ° C. Only the compressor makes noise and it only lowers the temperature. It is therefore normal in these conditions not to hear anything, as the wine cellar does not need to be cooled.

        If the ambient temperature is below 9°C for long periods, then the heating circuit is activated and heat is generated by an electric heating element. The unit is therefore completely silent.

    8. Smells, mould, and peeling labels

      • What can cause smells, mould and peeling labels?

        Excessive humidity (see Chapter 2.2 HUMIDITY LEVEL TOO HIGH).

        • A saturated carbon filter: these should be changed once a year. You can order them from your retailer or on&nbsp;<a href=”http://www.vinokado.com/” target=”_blank” rel=”noopener”>www.vinokado.com</a>.
        • A room that does not have adequate ventilation.
        • Standard maintenance of the cellar not carried out periodically. To do this, before using your appliance for the first time and regularly thereafter, we recommend that you clean the inside and outside (front, sides and top) with warm water mixed with a gentle cleaning product. Rinse with clean water and allow to dry before reconnecting. Do not use solvents or abrasive products.
        • Check that your bottles are not in direct contact with the back wall of your cellar.
    9. Water in the bottom of the cellar

      • How long have you had your wine cellar?

        Check whether the activated charcoal filter needs to be changed (&gt; 1 year).

      • Is the drain blocked?

        The drain hole in the channel at the bottom of your cellar must not be obstructed: water must be able to flow behind the cellar into a plastic container above the compressor. You do not need to empty the container behind the cellar because the heat from the compressor causes the water to evaporate.

      • Has the level of the cellar been appropriately adjusted?

        It is important that your cellar is tilted very slightly backwards (using the feet under the cellar) so that water flows into the drain at the back and does not sit in the bottom of your cellar, which could have an undesirable effect on your wine. If water continues to collect in the bottom of the cellar, please call your after-sales service representative.

    10. Winter system

      • What is the winter system/kit (depending on model) and how does it work?

        The winter kit is a frost protection system that enables the cellar to operate in an environment where the temperature is between 0 and 32°C. A sensor located outside the unit triggers an electric heating element when the ambient temperature in the room is between 4 and 8°C, depending on the model. This is a low power element to avoid sudden rises or falls in the temperature of the wine and so avoid thermal shocks that can be harmful to the wine over the long term.

        The system is factory-set: it activates only when the temperature at the top of the cellar reaches 9 ° C. No intervention is possible by the user.

        Please note that if the ambient room temperature is between 8 and 10°C, the winter system will not be activated.

      • The cellar does not make any noise

        This is normal, the winter kit works with an electric heating element that remains silent.

      • How can I be sure that winter system is working properly?

        First make sure that the ambient temperature of the cellar is below 8°C and the frost protection is activated.

        Check the external and internal temperature. If the internal temperature is higher, then heating is taking place: the heating element is not very powerful to avoid thermal shocks and ensure that the correct internal temperature is maintained.

        When the winter kit is in operation the variation in temperature by shelf is temporarily absent and the temperature becomes uniform at around 12° +/- 2°C. This is because its heating element, located in the lower part of the appliance, creates a slight circulation of the air inside the cellar by convection (hot air being lighter than cold air) that prevents the usual distribution of lower temperatures on the lower shelves. As soon as the compressor starts another cooling cycle, the usual temperature distribution will return.

    11. Noises and clicks

      • Noises and clicks I can hear gas circulating in the pipes, is this normal?

        Gas expansion noises and “gurgling” are common in compression cooling devices and are therefore likely to occur. This is normal.

    12. Charcoal filter

      • How often should I change the charcoal filter?

        We recommend changing the charcoal filter once a year. You can order them from your retailer or on&nbsp;<a href=”http://www.vinokado.com/” target=”_blank” rel=”noopener”>www.vinokado.com</a>.

      • How many charcoal filters are there in my wine cellar?

        Check the serial number: up to 412 there are two filters (one at the top and one on the bottom) after 412 there is only one charcoal filter at the top.

        They are visible on the left side at the top (and bottom if there are two) at the rear of the device (round black plastic cover). On the inside, they are hidden by the evaporator cover, on the right side.

      • What is the procedure for changing the charcoal filter?

        Push it from the inside to the outside, or vice versa, depending on the factory installation (towards the wider side).

        If you have difficulties removing the filter, tap it lightly to dislodge it from the insulation.

      • Which way round should I put it?

        Your carbon filter should be inserted in the same way that it was originally inserted at the factory. Please note which way round your filter is installed before you remove and change it.

    13. Ice inside the cellar

      • There is ice on the bottom of the cellar, is this normal?

        Some frost may form during the cellar’s cooling cycle. When the compressor stops, the frost melts and droplets remain on the side. This is normal.

        Make sure the door is closed properly.

        Check that the compressor is not running continuously. If this is the case, unplug the cellar and call your after-sales service representative.

      • An ice bridge has formed between the back wall and the bottles, what should I do?

        Leave a gap of a few centimetres between the bottles or the shelves and the back of the cellar.

        If a block of ice forms and remains frozen, contact your after-sales service representative.

    14. Lava rocks

      • Where should I put the lava rocks?

        Spread them at the bottom of the cellar, on the compressor step, along the drainage channel, but not blocking the drainage hole.

        Alternatively, you can put them in a box specially designed for this purpose.

      • Do I have to keep moistening them?

        No, only the first time they are used, during the operation of the winter kit (depending on the model) and during very dry periods of the year.

      • How often should I change them and where can I get new ones?

        Generally, every 3 or 4 years, when they become brittle and no longer absorb moisture.

        They are available from your retailer, or you can find them on <a href=”http://www.vinokado.com/” target=”_blank” rel=”noopener”>www.vinokado.com</a>.

    15. The compressor does not run all the time.

      • Is it normal that my cellar’s compressor does not run all the time?

        It is perfectly normal that the compressor does not run all the time. The length of the cooling cycle depends on the difference between the ambient temperature and the set temperature. If the ambient temperature is much higher than the set temperature then the cooling cycle will be longer than if the difference between the two temperatures is relatively small. The cooling cycle can be 30 minutes or several hours.

      • Is it normal that the compressor starts running on a regular basis?

        The length of the cooling cycle depends on the difference between the ambient temperature and the set temperature. Please check the following elements before calling a technician:

        • A large quantity of bottles has been put into the cellar.
        • The cellar has been opened frequently.
        • The door is not properly closed.
        • The door seal is loose or damaged.

        If you have any doubts, please contact your after-sales service representative.

    16. Error Messages

      • What should I do if an error message is displayed?

        If an error message appears, please contact your after-sales service representative.

        You can also consult our partner’s website&nbsp;<a href=”http://www.interfroidservices.fr/” target=”_blank” rel=”noopener”>www.interfroidservices.fr</a>&nbsp;where information about error codes can be obtained with all the technical documentation.

  5. Temperature-controlled service cellars

    1. The humidity level is too low

      • What should the average humidity be?

        A good wine cellar should be designed to ensure a stable average humidity of between 50% and 75%.

      • Will low humidity harm my wine?

        Don’t worry, this has a minimal impact on the wine: the cork may dry out. Please contact your after-sales service provider if the humidity level remains low.

      • How many readings have been taken? With what kind of appliance?

        One reading per day is not sufficient (due to fluctuations), please take a reading roughly every hour for 24 hours.

        Check the reliability and accuracy of the hygrometer, ideally use an electronic hygrometer with max/min function and remote display.

      • What is the position of the thermostat? What is the temperature in the cellar?

        The higher the temperature in your wine cellar, the higher the humidity level will be.

        Make sure the seal is not damaged and that your cellar is hermetically sealed.

      • Location of your cellar

        If the cellar is placed in a closed room, ventilate the room frequently.

      • How can I increase the humidity in my cellar?

        For a model that does not have naturally controlled humidity.

        We recommend that you always have the container(s) (depending on model) inside the cellar filled with water or that you place a bowl of water inside your cellar. Wait for the liquid to completely evaporate before checking that the humidity has risen.

    2. Too low or too high temperature

      • Can I install my cellar in an unheated room?

        No, these models must be placed in a room with a temperature between 16° and 32°C (depending on model), they are not equipped with the winter frost protection system.

      • How can I be sure that the temperature is not too high or too low?

        The most practical way of obtaining the exact temperature of the wine is to put a submersible thermometer (such as the kind used in swimming pools) in a glass bottle filled with water. The thermometer should be read after 24 hours of operation. As such, you can check if the temperature of your cellar is being correctly regulated, if the difference is significant, please contact your after-sales service representative. The installation of a temperature recorder should be carried out by a technician.

      • The temperatures do not correspond to the settings I have selected:

        Check the setting made previously.

        For some two-zone models, there must be a minimum of 4°C difference between the two compartments when selecting the temperatures (see manual).

        In terms of temperature, the digital display is only an indicator of the ambient air temperature in the cellar and is not a thermometer that enables you to know the temperature of the wine in the bottles. For this reason, it should only be considered accurate to +/-2°C. Because of the higher thermal inertial mass of liquids, the wine temperature varies ten times less than the temperature of the ambient air. For some models, the temperature can be displayed in degrees Celsius or Fahrenheit (see manual), so check the display setting.

    3. Smells, mould, and peeling labels

      • What can cause smells, mould and peeling labels?
        • Excessive humidity (see Chapter 2.2 HUMIDITY LEVEL TOO HIGH).
        • Air is exchanged only when the door is opened, because there is no charcoal filter.
        • A room that does not have adequate ventilation.
        • Standard maintenance of the cellar not carried out periodically. To do this, before using your appliance for the first time and regularly thereafter, we recommend that you clean the inside and outside (front, sides and top) with warm water mixed with a gentle cleaning product. Rinse with clean water and allow to dry before reconnecting. Do not use solvents or abrasive products.
        • Check that your bottles are not in direct contact with the back wall of your cellar.
    4. Noises

      • I hear a frequent blowing sound, is this normal?

        The fans generate a normal blowing sound, of varying intensity depending on model and number of fans.

        For built-in models, check that no packing residues are touching the condenser fan (at the back of the unit near the compressor), which can make a rubbing noise.

    5. Warm sides

      • The sides of my cellar are warm, is this normal?

        Yes, the condenser is located in the foam insulation, an exchange of heat takes place, in which heat is extracted to obtain cooling.

    6. Reversing the door

      • Can I reverse the opening direction of my cellar door?

        Yes (depending on model), we invite you to consult your cellar’s manual.

    7. The compressor does not run all the time.

      • Is it normal that my cellar’s compressor does not run all the time?

        It is perfectly normal that the compressor does not run all the time. The length of the cooling cycle depends on the difference between the ambient temperature and the set temperature. If the ambient temperature is much higher than the set temperature then the cooling cycle will be longer than if the difference between the two temperatures is relatively small. The cooling cycle can be 30 minutes or several hours.

      • Is it normal that the compressor starts running on a regular basis?

        The length of the cooling cycle depends on the difference between the ambient temperature and the set temperature. Please check the following elements before calling a technician:

        • A large quantity of bottles has been put into the cellar.
        • The cellar has been opened frequently.
        • The door is not properly closed.
        • The door seal is loose or damaged.

        If you have any doubts, please contact your after-sales service representative.

    8. Error Messages

      • What should I do if an error message is displayed?

        If an error message appears, please contact your after-sales service representative.

        You can also consult our partner’s website www.interfroidservices.fr where information about error codes can be obtained with all the technical documentation.